FAQs

Signing up to Ticket Hotline is free! There are no upfront fees.

There is just one small booking fee per ticket sold - no percentage payments or hidden costs.
Please refer to our Pricing Page for further details.

If you have any questions, please contact us and we'd be more than happy to help.

With Ticket Hotline, you don't pay any upfront fees to list an event on our website. There is just one small booking fee per ticket sold - no percentage payments or hidden costs.
The booking fee is calculated based on the price of your tickets. If you hold an event which is free to attend, then no booking fees apply at all.

Please refer to our Pricing Page for further details.

If you have any questions, please contact us and we'd be more than happy to help.

Yes. All communication is encrypted using SSL technology, the most widely used website security technology. When information is encrypted it remains private during transmission.

Paypal payments are processed securely and directly through Paypal.

All credit card payments are processed securely through the Stripe payment gateway. Stripe is a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry.

If you have any questions, please contact us and we'd be more than happy to help.

All refunds and transfers are the responsibility of the event organiser. Ticket Hotline simply facilitates the sale of tickets on behalf of the event organiser/promoter. For any refund or transfer requests, you are encouraged to contact the event organiser.

Please note that refunds and transfers are processed at the discretion of the event organiser/promoter. Some organisers/promoters will implement a No Refund Policy.

If you have any questions, please contact us and we'd be more than happy to help.

You can pay for your ticket(s) online with VISA, MasterCard or Paypal.

If you have any questions, please contact us and we'd be more than happy to help.

If you hold an event which is free to attend, then no booking fees apply at all. Your attendees simply follow the normal checkout process and you get full use of all the event tools including e-tickets and event reports.

If you have any questions, please contact us and we'd be more than happy to help.

You enjoy multiple benefits when signing up as a promoter on Ticket Hotline.

• List, manage and sell tickets to your event, all in one place.
• Simple to use website - Set up your event within minutes
• Simple fee pricing, no hidden costs, you only pay for what you use. Click here to view pricing
• Great customer service
• Regular new features and updates to make your Ticket Hotline experience even better
• Free tickets attract no fees.

A few standard features:

• An event page which is easy to set-up, including images and ticketing information.
• A 'My Events' page with an overview of all your listed events. Including the ability to view how many tickets have been sold and to export a list of attendees for each event.
• The ability to list as many events as you like at any one time.
• Create different ticket types and set a unique price for each ticket.
• All credit card processing is handled by Ticket Hotline, so there's no need to worry about merchant facilities or security.
• Ticket Hotline will automatically email the e-ticket to your event attendees after they make a purchase.

If you have any questions, please contact us and we'd be more than happy to help.

You have a number of options for checking-off tickets at your event:

• By name
• By ticket number (Ticket Hotline generates a unique ticket number for every ticket sold)

You can also download the Attendees List report before the event starts, to manually check off the guests as they arrive.

If you have any questions, please contact us and we'd be more than happy to help.

You can list as many events as you like at any one time.
Events may be subject to approval before going live, in order to ensure they meet Ticket Hotline's terms and conditions.

If you have any questions, please contact us and we'd be more than happy to help.

You can create as many different ticket types and prices as you like for each event.
You can also control the start and end times of ticket sales, which allows you to create an early bird ticket if needed

If you have any questions, please contact us and we'd be more than happy to help.

Ticket Hotline will automatically e-mail tickets and receipts to attendees after they've purchased their tickets through our site.

If you have any questions, please contact us and we'd be more than happy to help.

People can find your event page on our site through:

• The Ticket Hotline homepage, where all events are listed in chronological order
• The Ticket Hotline search engine

You can also share your own unique event page URL to send people directly to your event page on Ticket Hotline and allow them to purchase.

If you have any questions, please contact us and we'd be more than happy to help.

No. We currently do not allow the use of our site to sell raffle tickets.

If you have any questions, please contact us and we'd be more than happy to help.

Signing up to become a Promoter is easy, without any cost or commitment. Simply click here or visit https://tickethotline.com.au/promoter-registration/, fill in your details and you'll be able to start listing your events within minutes.

If you have any questions, please contact us and we'd be more than happy to help.

No, our booking fee is based on the price of the ticket, and includes all merchant and credit card fees. It is the only cost associated with the purchase of tickets through Ticket Hotline. For free events there is no booking fee.

Please visit our Pricing Page for more information.

If you have any questions, please contact us and we'd be more than happy to help.

Events can only be deleted while the event is still in pending status. You can delete an event on your My Events Page.

If you have any questions, please contact us and we'd be more than happy to help.

Your legal obligations as an Event Organiser fall under Australian Consumer Law.
Australia Consumer Law is a set of obligations for businesses engaging in trade or commerce, which protects the rights of consumers.
For more detailed information regarding the requirements of both event organisers and ticketing agencies, please visit the ACCS website, or your local consumer affairs regulator.

If you have any questions, please contact us and we'd be more than happy to help.

Ticket Hotline does not allow or support 3rd party ticket sales through our site. If you have tickets you do not want for an event listed on our site, we suggest you contact the organiser of the event. Any tickets resold through our site will be cancelled immediately, and we strongly recommend that tickets for any event other than one listed by an organiser and sold directly through our site not be bought.

If you have any questions, please contact us and we'd be more than happy to help.

Ticket Hotline is completely committed to protecting your privacy. We do not share information or sell information of our organisers or their guests.
You can view our privacy policy here.

All communication on our site is encrypted using SSL technology, the most widely used website security technology. When information is encrypted it remains private during transmission.

Paypal payments are processed securely and directly through Paypal.

All credit card payments are processed securely through the Stripe payment gateway. Stripe is a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry.

If you have any questions, please contact us and we'd be more than happy to help.

Yes, you can book tickets to different events and add them to the shopping cart. You will be able to review them in your cart and complete the checkout process with one payment.

If you have any questions, please contact us and we'd be more than happy to help.